The posting is for a position as a Product Designer/Researcher within the IT Digital Worker User Experience and Change Management team
This is a cross-functional team composed of strategists, product designers, and project managers within Client IT solutions
Solution spaces include unified communications, collaboration technologies, as well as UX consulting
A designer will be working with internally developed solutions, off the shelf components, and internal-customer facing processes to bring human-centered design principles into the workplace experience delivery process
Responsibilities
Utilizes User-Centered Design Methodology and Design Thinking to work with business partners, product managers, and business analysts to provide designs that meet business needs and are effective, efficient, and enjoyable
Serves as an advocate for the customer/end-user, empathizing with them while being mindful of business goals and opportunities
Supports a high-performing culture among product team members
Embraces design thinking mindset and can explain its importance to team members
Assists with customer/end-user research (contextual inquiry, ethnographic interview, focus groups) and gather data to understand customer/end-user needs
Conducts usability testing, card sorting, and heuristic reviews to validate UX designs and/or user needs
Works hands-on with the team members and stakeholders to resolve questions, clarify UX designs, and deliver products
Produces low fidelity prototypes to evaluate with the users and team. Produces visual designs, mock-ups, and graphical assets
Skills Required
Experience with Human-Centered Design (HCD) and facilitation HCD with groups
Experience performing ethnographic research with end-users
Experience setting UX Strategy for a product or portfolio
Education Required
Bachelor degree in one of the following - Human-Computer Interaction, Design, Psychology Human Factors, Computer Science, Engineering, Fine Arts, Communications or related experience
India
USA
All
