Service Cloud Administrator – Salesforce.com

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India-Miracle Heights
 
Exp 6-10 Years

Key Skills

Cloud TechnologiesSFDCCloud
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Responsibilities

  • Configure and customize cloud services to align with business needs, enhancing functionality and user experience
  • Monitor system performance, identify potential issues, and implement improvements to ensure high availability and efficiency
  • Provide expert support to users, address technical issues, answer queries, and offer best solutions to enhance their cloud experience
  • Manage and resolve incidents promptly, ensuring minimal disruption to services and maintaining a high level of customer satisfaction
  • Implement and maintain security measures to protect cloud services from threats, and ensure compliance with industry regulations and standards
  • Integrate cloud services with other systems and applications, and customize solutions to meet specific organizational requirements
  • Maintain accurate documentation of configurations, procedures, and incidents, and generate regular performance reports for stakeholders
  • Stay updated with the latest cloud technologies and trends, seeking opportunities to innovate and enhance service delivery
  • Train and guide users and team members on cloud service best practices, ensuring they effectively utilize the platform’s features


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