Desktop Analyst

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India-Miracle Heights
 
Exp 5-10 Years

Key Skills

ZebraWindows OSActive DirectoryOffice 365KaseyaServiceNowITIL
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Responsibilities

  • Provide first and second-level technical support for end-users in a predominantly Microsoft environment
  • Troubleshoot and resolve issues related to desktops, laptops, Zebra handheld scanners, cell phones, and other user devices
  • Implement and enforce asset management processes to track and manage end-user equipment efficiently
  • Diagnose and troubleshoot hardware and software problems, delivering effective solutions to minimize downtime
  • Work closely with IT teams to support infrastructure projects, ensuring seamless integration of desktop systems with broader network operations
  • Oversee the provisioning of end-user equipment and software, ensuring alignment with organizational standards
  • Conduct training sessions for end-users to improve their understanding and utilization of desktop systems and software applications
  • Create and maintain documentation for troubleshooting procedures, best practices, and user guides
  • Proficiency in Microsoft technologies, including Windows OS, Active Directory, and Office 365
  • Ability to adapt to new technologies and learn quickly in a fast-paced environment
  • Good verbal/written communication skills with the ability to work in large teams and interact with technical teams
  • Bachelor's degree in computer science or any other relevant field with experience in a technology environment


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