Lead the configuration efforts for billing systems such as myAvatar and Advisor
Lead weekly meetings across multiple departments to ensure applications are running as expected and business users’ expectations are being met; consult with users to identify current operating procedures and to clarify program objectives
Lead the identification, diagnoses, and resolution of system and end-user problems to ensure adequate performance, scalability, and capacity
Closely monitor trouble tickets to fix issues and work with developers to recommend long-term fixes
Respond to service desk assignments, track problems/issues, and promptly follow up with customers
Configure monitoring tools to measure server activity
Lead support of internally developed applications by addressing defects and coding and testing enhancements to existing systems; develop test plans to verify the logic of new or modified programs; automate manual processes
Document system architecture to describe program development, logic, coding, and corrections; review documentation and makes revisions as necessary
Lead vendors management to ensure Service level agreements are being met
Adhere to corporate system development life cycle, corporate style standards, governance, and related policies; ensure compliance change control policies are met; assist with HIPAA audits
Stay current with trends in the technology industry; embrace continuous improvement and identify opportunities to improve systems through new technology Train and oversee the work of less experienced staff as needed
India
USA
All
