Install, configure, maintain, and upgrade Informatica components (PowerCenter, PowerExchange, IDMC/IICS) across Linux/Unix, Windows, and Azure environments.
Monitor system performance, workflows, disk space, and infrastructure metrics via automated health checks and maintain the check scripts/dashboards.
Manage production incidents, changes, and service requests in ServiceNow (or equivalent), ensuring SLA compliance.
Resolve performance issues within data warehousing and other mission-critical environments, collaborating with database teams and developers to ensure reliability, recoverability, and security.
Design and implement disaster recovery solutions with defined RTO/RPO targets for mission-critical Informatica environments.
Recommend system changes or capacity scaling to improve performance, reliability, and cost efficiency.
Manage certificates, perform health checks, and communicate or escalate maintenance activities, outages, or high-severity issues in alignment with SLAs.
Document root cause analysis(RCAs) and track repeated issues in problem records, and enable trend analysis for continuous improvement.
Maintain SOPs documentation, record deviations where required, and share knowledge with internal teams.
Deliver daily status updates on key platform components, including PowerCenter, PowerExchange, and IDMC/IICS, along with related Azure services.
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