India
USA
AllIndia-Miracle Heights
Exp 6-12 Years
Responsibilities
- Process Workday employee transactions including hires, transfers, promotions, manager/job changes, and terminations.
- Monitor and triage Workday tasks, tickets, inboxes, and HR service requests while providing Tier 1 Workday and HR Shared support to employees and managers.
- Perform Workday data corrections, audits, reconciliations, data-quality checks, prepare, validate, and support EIB uploads and data loads.
- Run standard and ad hoc Workday reports, support HR data analysis, and maintain accurate employee records.
- Support payroll and timekeeping activities including EIBs, pre-payroll audits, PTO, overtime, step increases, and exception reporting.
- Coordinate Benefits administration and Open Enrollment activities including eligibility audits, carrier reconciliation, dependent documentation, and benefits reporting.
- Assist Leave of Absence administration by tracking requests, documentation, dates, and return-to-work processes while maintaining confidentiality.
- Maintain SOPs, process documentation, and checklists, track service metrics, identify recurring issues, and recommend process improvements and automation opportunities.
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