Execute planned infrastructure maintenance across development, QA, pre-production, pilot, and production environments according to approved schedules and change requests.
Review Microsoft security updates, vendor advisories, vulnerability findings, prerequisites, and potential risks before each maintenance cycle.
Configure, deploy, monitor, and report Windows server and endpoint patching using Kaseya, Microsoft Intune, and comparable management tools.
Perform operating system upgrades, software updates, certificate renewals, configuration changes, platform maintenance, and endpoint lifecycle activities.
Validate server and endpoint readiness, including connectivity, storage, agent health, backups, service dependencies, and restart requirements before maintenance.
Conduct pre- and post-maintenance checks on Windows and application services, event logs, integrations, certificates, scheduled jobs, network connectivity, and system health.
Investigate failed patches, upgrades, and deployments; prioritize vulnerability remediation with Security, verify closure, and document root causes, corrective actions, and exceptions.
Develop remediation plans for vulnerabilities and maintenance issues requiring configuration changes, software upgrades, compensating controls, vendor support, or coordinated infrastructure action.
Prepare implementation, validation, and rollback procedures for requests; support vendor-led maintenance, after-hours production changes, restoration, and recovery.
Maintain infrastructure documentation, scripts, deployment groups, runbooks, asset records, monitoring dashboards, and vulnerability evidence while identifying opportunities to automate repetitive maintenance tasks.
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