Own the infrastructure maintenance calendar and resolve scheduling conflicts involving holidays, change freezes, peak business periods, and other initiatives.
Schedule monthly Windows server and endpoint patching across development, QA, pre-production, pilot, and production environments.
Collaborate with Store Systems Engineers to identify application dependencies, business impacts, maintenance prerequisites, validation requirements, and support coverage.
Coordinate with Infrastructure and Security on system readiness, patch execution, backups or snapshots, recovery planning, vulnerability remediation, and exception closure.
Partner with QA CoE and Networking teams to schedule testing, track defects and retesting, and resolve connectivity and network dependencies before deployment.
Manage Change Requests, implementation and rollback plans, approvals, and go/no-go readiness for production maintenance.
Lead maintenance readiness meetings and production maintenance bridges, tracking execution progress, issues, decisions, escalations, and completion status.
Communicate maintenance schedules, technical progress, business impacts, risks, and outcomes to stakeholders and leadership.
Maintain a consolidated tracker of patch completion, failed installations, deferred systems, outstanding risks, and remediation status through closure.
Oversee maintenance dashboards, schedules, runbooks, governance documentation, and compliance reports while driving process improvements and automation opportunities.
India
USA
All
