Monitor inbound and outbound EDI transactions through EDICOM, VAN queues, and SAP CPI to ensure timely and accurate processing of purchase orders and invoices.
Analyze, troubleshoot, and resolve EDI transmission errors, including duplicates, missing files, and mapping issues that impact SAP posting and data integrity.
Reprocess failed transactions from EDICOM to SAP while maintaining transaction accuracy and audit compliance.
Work with vendors, the CPI integration team, and internal SAP teams to diagnose and resolve integration or posting issues.
Manage ServiceNow tickets by categorizing issues, providing regular updates, and ensuring timely closure within defined SLAs.
Investigate invoice and PO discrepancies, including missing, duplicate, or incorrect postings, to identify root causes across vendor, VAN, CPI, or SAP systems.
Generate regular reports on transaction volumes, error trends, and SLA adherence to support performance tracking and audits.
Contribute to continuous improvement by documenting issues, refining support processes, recommending automation, and monitoring enhancements.
India
USA
All
