Design, implement, and govern SAP WalkMe solutions as a digital adoption layer supporting Brownfield SAP migration and post-go-live optimization.
Build contextual in-app guidance including Walk-Thrus, SmartTips, ShoutOuts, checklists, and messages aligned with user roles and business processes.
Define and prioritize user journeys based on role, criticality, and volume to improve adoption and process consistency.
Configure advanced segmentation across business units, roles, company, locations, and experience levels, and journey stages to deliver targeted user experiences.
Develop “What’s Changed” content and onboarding experiences to support change readiness and reduce post-go-live learning curves.
Implement light automation features such as assisted inputs, validations, and shortcuts to minimize user errors and improve efficiency.
Design and maintain in-app knowledge base solutions integrated with SAP systems for real-time user support.
Define, monitor, and optimize KPIs including adoption rates, completion rates, error reduction, task duration, and user behavior insights.
Govern WalkMe lifecycle including content management, approvals, versioning, environment promotion across DEV, QA, PRD, and stakeholder training with structured handover to operations.
India
USA
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