Provide Tier 1 and Tier 2 technical support for infrastructure, server, endpoint, and end-user issues across enterprise environments.
Monitor infrastructure alerts, incidents, and operational dashboards while escalating critical issues based on SLA requirements.
Perform initial troubleshooting and resolution for connectivity, login, patching, and basic server-related operational issues.
Support infrastructure operations including server and endpoint patch deployment, validation, and maintenance activities.
Manage backup operations by monitoring job execution, troubleshooting failures, and ensuring compliance with retention policies.
Maintain asset inventories, configuration records, technical documentation, SOPs, and knowledge base articles to support operational continuity.
Track and report recurring incidents, patch compliance metrics, backup success rates, and infrastructure-related operational data.
Collaborate with onshore teams on support priorities, escalation handling, handoff procedures, process alignment, and continuous operational improvements.
Assist with automation and process improvement initiatives, budget tracking, and infrastructure cost reporting while supporting global IT operations and governance standards.
India
USA
All
