Monitor inbound and outbound EDI transactions through EDICOM, ensuring the successful processing of purchase orders, invoices, and other business documents.
Troubleshoot EDI transmission issues including duplicate transactions, missing files, syntax errors, and reprocess failed documents when required.
Analyze and resolve integration issues across EDICOM, SAP CPI, and SAP systems while validating successful transaction postings.
Support invoice and purchase order issue resolution by identifying root causes related to vendors, EDICOM, CPI mappings, SAP posting errors, or missing and duplicate transactions.
Collaborate with Procurement, Finance, Accounts Receivable, Warehouse Operations, vendors, and technical teams to ensure timely issue resolution and uninterrupted operations.
Manage ServiceNow incidents by triaging tickets, providing status updates, resolving issues within SLA targets, and documenting resolution activities.
Generate operational reports on EDI transaction volumes, processing failures, recurring issues, and SLA performance metrics.
Develop and maintain knowledge base articles, process documentation, and operational procedures to improve support efficiency.
Recommend process improvements and automation opportunities to enhance EDI reliability, integration performance, and overall operational effectiveness.
India
USA
All
