ServiceNow ITSM Architect

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India-Miracle Heights
 
Exp 6-12 Years

Key Skills

Servicenow ArchitectureITSMCMDBCSDMIntegrationHUBREST API
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Responsibilities

  • Design ServiceNow ITSM platform capabilities that help operational teams deliver reliable IT services.
  • Translate business requirements into ITSM solutions across Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and related modules.
  • Recommend solution designs that improve usability, security, system performance, and day-to-day operations.
  • Develop integrations between the platform and enterprise applications using REST APIs, SOAP, IntegrationHub, MID Server, OAuth, and SAML.
  • Maintain architecture standards and governance guidelines to ensure consistency across implementations.
  • Review technical designs, address complex challenges, and provide guidance to development teams.
  • Configure CMDB, roles, ACLs, and access controls to maintain data integrity, service mapping, and compliance requirements.
  • Improve workflows through Flow Designer and platform automation to reduce manual effort and simplify service management.
  • Support platform upgrades, resolve complex production issues, and mentor development teams during implementation.


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