Manage Tier 2 network support requests and maintain switches, routers, firewalls, and wireless infrastructure across enterprise environments.
Administer Palo Alto and Panorama environments, coordinating with Security Operations teams on IPS, IDS, and firewall-related issues.
Support remote access VPN operations including connectivity troubleshooting, client and connection profile configuration, access policies, certificate renewals, and integration with AAA and SSO providers .
Validate AWS and GCP network configurations including VPCs, security groups, route tables, and virtual network appliances.
Troubleshoot complex network issues across interdependent systems, perform root cause analysis, validate dependent and downstream systems before closing tickets, and document findings and configuration changes.
Support network deployments at corporate and manufacturing locations through device staging, configuration, and coordination with on-site teams and vendors.
Monitor network performance and availability, identify anomalies, and escalate architecture-level or unresolved issues with complete technical context.
Develop and maintain network documentation, runbooks, and standard operating procedures while addressing documentation gaps and recurring operational issues.
Apply secure network access practices, support routing and authentication technologies, participate in on-call operations.
Use scripting or AI-assisted tools for documentation, research, and automation with appropriate validation.
India
USA
All
